Foreword

This document describes a telecommunications product development and support capability model named Trillium.

Trillium is used by Bell Canada to assess the product development and support capability of prospective and existing suppliers of telecommunications or information technology-based products. Trillium can also be used as a reference benchmark in an internal capability improvement program.

Trillium is the result of a partnering project between Bell Canada, Northern Telecom and Bell-Northern Research.

How this document is organized

This document is organized into five major components:

The Model Overview introduces the model and provides an overview of the objectives and benefits.
The Implementation Guidelines provide guidelines for the various contexts in which the Trillium model is intended to be used. While references are made to implementation methods, method details are beyond the scope of this document (i.e., covered via appropriate training).
The Model Description defines the structure of the model and illustrates its relationships to industry standards.
The Trillium Capability Areas, Roadmaps and Practices detail the core of the model.
The appendices include a list of abbreviations, a glossary, a cross reference between external source documents and Trillium practices, and a bibliography.

Future Versions

The next release of the Trillium model is expected to include the following extensions to address management information systems (MIS):

A Re-engineering roadmap added to the Development Practices Capability Area.
A Management Information Systems Capability Area that includes the following roadmaps: Business Process Engineering, Architectures, Data Management, Data Centre Management, and Maintenance.

Future releases may include some of the following: hardware development, manufacturing and service capability.

The quality of Bell Canada's products and services depends on the quality of the products and services that Bell acquires from its suppliers. It is hoped that this product development and support capability model will help the telecommunications software supplier community improve the quality of its products.

Ordering Information

The Trillium model is in the public domain. Copies (as a series of uuencoded Postcript files) are distributed free of charge through the Internet.

Bound hard copies are available from the Bell Canada Acquisitions department. Pricing and shipping information are available on request.

Comments and Suggestions

Comments and suggestions regarding this document or the strategy for future versions are welcome. They should be addressed to:

François Coallier
Acquisitions
Bell Canada
2265 Roland Therrien
Longueuil, Québec, J4N 1C5
Canada.

(T) +1-514-448-5100
(F) +1-514-448-2090

Internet: fcoallie@qc.bell.ca

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